At Brandomax, we respect your privacy and are committed to protecting the personal information you share with us while browsing our website, placing an order, making an enquiry, or using any of our services.

This policy outlines the types of information Brandomax may receive from you, the purposes for which it is used, the steps we take to safeguard it, and the options available to you regarding your personal information. 

By accessing or using the Brandomax website, you acknowledge that you have read and understood this Privacy Policy.

1. About Brandomax

Brandomax operates an online platform through which customers can explore and purchase products including home décor, home appliances, bathroom fittings and other lifestyle and household products.

For the purpose of this Privacy Policy, references to “Brandomax,” “we,” “us,” or “our” mean the entity operating the Brandomax website and related services.

References to “you,” “your,” or “customer” mean any individual who visits, browses, registers on, or purchases products through our website.

2. Information We May Collect

We may collect information that you voluntarily provide to us as well as certain technical information generated when you use our website.

2.1 Information You Provide

Depending on how you interact with Brandomax, we may collect information such as:

• Full name
• Mobile number
• Email address
• Billing address
• Shipping or delivery address
• City, state and PIN code
• Order and purchase details
• Product preferences
• Details you submit when contacting Brandomax through website forms or enquiry sections 
• Information you provide while communicating with our customer care or support representatives
• Reviews, feedback or other content submitted by you
• Information required to process returns, replacements or refunds

We only request information that is reasonably necessary for the relevant purpose.

2.2 Payment Information

When you make a purchase, payments may be processed through third-party payment service providers.

Brandomax may receive information relating to the payment transaction, such as payment status, transaction reference, payment method and order-related information. Sensitive payment credentials such as complete card numbers, CVV numbers, UPI PINs or banking passwords are generally processed directly by the applicable payment service provider and are not intended to be stored by Brandomax.

You should always review the privacy practices of the payment provider used for your transaction.

2.3 Automatically Collected Information

As you browse and interact with the Brandomax website, certain technical details may be recorded automatically, such as: 

• IP address
• Browser type and version
• Device type
• Operating system
• Approximate location information
• Pages visited
• Time spent on different pages
• Referring website or source
• Date and time of website access
• General website interaction information

This information helps us understand how visitors use our website and allows us to improve website performance, security and user experience.

3. How We Use Your Information

Brandomax may use collected information for legitimate business and service-related purposes, including:

• Processing and fulfilling your orders
• Confirming purchases and payments
• Arranging product delivery
• Providing order-related notifications
• Handling customer enquiries, questions, and requests for assistance 
• Managing returns, replacements and refunds
• Improving our products, website and services
• Understanding customer preferences and website usage
• Preventing fraudulent or unauthorized activity
• Maintaining website security
• Troubleshooting technical problems
• Sending important service-related communications
• Providing information about products or offers where permitted
• Conducting internal analysis and business operations
• Fulfilling our obligations under applicable laws, regulations, and official requirements

We do not intend to use your personal information for purposes that are incompatible with the purpose for which it was collected, except where permitted or required by applicable law.

4. Marketing and Promotional Communications

If you provide your contact details and where applicable give the necessary permission, Brandomax may send you information about:

• New products
• Special offers
• Discounts
• Seasonal campaigns
• Product launches
• Promotional activities
• Other Brandomax updates

You may choose to stop receiving promotional communications at any time by using the available unsubscribe option or by contacting us directly.

Please note that even after opting out of promotional communications, you may continue to receive essential communications relating to an existing order, payment, delivery, return, refund, security matter or other service interaction.

5. Cookies and Similar Technologies

Brandomax may use cookies and similar technologies to make our website function properly and to understand how visitors interact with it.

Cookies may help us:

• Remember certain preferences
• Keep shopping sessions functional
• Understand website traffic
• Improve website navigation
• Measure the effectiveness of marketing activities
• Provide a more relevant browsing experience
• Detect suspicious or abnormal activity

You can adjust your web browser settings to control, restrict, or disable the use of cookies.  However, disabling certain cookies may affect some website functionality, including shopping or checkout-related features.

6. Third-Party Services

Brandomax may work with trusted third-party service providers to operate different aspects of our business.

These may include providers involved in:

• Payment processing
• Shipping and logistics
• Website hosting
• Website analytics
• Communication services
• Customer support
• Marketing and advertising
• Security and fraud prevention
• Technical maintenance

Such third parties may receive access to information only to the extent reasonably necessary to perform the services they provide to us, subject to their own applicable terms and privacy practices.

Brandomax does not authorize third-party service providers to use your personal information for unrelated purposes beyond the services they provide, except where otherwise permitted by law.

7. Shipping and Delivery Information

To deliver your purchases, we may share necessary information with logistics and delivery partners.

This may include:

• Recipient name
• Delivery address
• Mobile number
• PIN code
• Order information

Such information is shared for the purpose of completing the delivery and providing related services.

8. How We Protect Your Information

We take reasonable measures to protect the information entrusted to us against unauthorized access, misuse, alteration, disclosure or destruction.

Depending on the nature of the information and the service involved, security measures may include access controls, secure technologies, authentication procedures, monitoring and other technical or organizational safeguards.

However, no website, online transmission or electronic storage system can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted through the internet.

9. Data Retention

Brandomax retains personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing services, resolving disputes, maintaining business records, preventing fraud and complying with applicable legal or regulatory obligations.

When information is no longer reasonably required, we may delete, anonymize or otherwise dispose of it in accordance with applicable requirements and our internal practices.

10. Your Privacy Choices and Rights

Depending on applicable law and the circumstances of processing, you may have rights relating to your personal information.

These may include the ability to:

• Request information about personal data associated with you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information where legally applicable
• Withdraw consent where processing is based on consent
• Opt out of promotional communications
• Raise a concern regarding the handling of your personal information
• Request assistance regarding privacy-related matters

Requests may be submitted using the contact details provided in this Privacy Policy.

We may need to verify your identity before acting on certain requests in order to protect your information from unauthorized access.

11. Consent Withdrawal

Where Brandomax processes personal information based on your consent, you may withdraw that consent by contacting us.

Withdrawal of consent will not affect processing that was lawfully carried out before the withdrawal. It may also affect our ability to provide certain services where the relevant information is necessary to provide those services.

Where applicable, we will explain the consequences of withdrawing consent before completing the relevant request.

12. Children’s Privacy

Brandomax’s website and services are intended for general audiences and are not knowingly designed to collect personal information directly from children in violation of applicable laws.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review the matter and take appropriate action where necessary.

13. Third-Party Websites and Links

Our website may contain links to websites, applications, payment gateways, social media platforms or other third-party services.

If you follow such a link, you will be subject to the privacy policy and terms of the relevant third party.

Brandomax does not control the privacy practices, security or content of third-party websites and therefore recommends reviewing their respective policies before providing personal information.

14. Social Media

Brandomax may maintain a presence on social media platforms.

If you interact with us through social media, the relevant platform may collect and process information according to its own privacy policy and terms.

Information that you voluntarily make publicly available through social media may also be visible to others.

15. Fraud Prevention and Legal Disclosure

We may access, use or disclose personal information when reasonably necessary to:

• Detect or prevent fraud
• Protect the security of our website and users
• Investigate unauthorized activity
• Enforce our terms and policies
• Respond to lawful requests
• Comply with applicable laws or regulations
• Protect our legal rights, property or interests
• Protect the safety of customers, employees or other individuals

Where legally required, disclosures will be made to the relevant authorities or entities in accordance with applicable law.

16. Business Transfers

If Brandomax undergoes a merger, acquisition, restructuring, sale of assets or similar business transaction, personal information associated with the relevant business operations may be transferred as part of that transaction, subject to applicable legal requirements.

Where required, appropriate measures will be taken to protect personal information during such a transition.

17. Changes to This Privacy Policy

Brandomax may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, technology, legal requirements or privacy standards.

When changes are made, the revised policy will be published on this page with an updated “Last Updated” date.

We encourage visitors and customers to review this page periodically to remain informed about how their information is handled.

18. Contact Us

If you have questions, concerns, requests or complaints regarding this Privacy Policy or the way Brandomax handles personal information, please contact us.

Brandomax

Phone: +91 7980427684
Website: https://brandomax.com/
Email: info@brandomax.com, brandomax341@gmail.com

For privacy-related requests, please mention “Privacy Request” in the subject line of your communication wherever possible.

19. Acknowledgement

By using the Brandomax website, you acknowledge that you have had an opportunity to read this Privacy Policy and understand how information may be collected and used in connection with our website, products and services.

This Privacy Policy should be read together with Brandomax’s Terms & Conditions, Shipping Policy, Cancellation & Refund Policy and other applicable website policies.

Important: This Privacy Policy is written specifically for Brandomax’s website structure and e-commerce use case. It should be reviewed and finalized based on Brandomax’s actual payment gateway, analytics tools, advertising platforms, hosting provider, CRM, WhatsApp integrations, shipping partners, business entity details and applicable Indian legal requirements before publication.