Domestic Shipping Policy
At Brandomax, we aim to make product delivery simple, reliable, and convenient for customers across India. This Domestic Shipping Policy explains how we process, dispatch, and deliver orders placed through the Brandomax website within India.
By placing an order with Brandomax, you acknowledge the shipping conditions described below along with our other applicable website policies.
1. Domestic Delivery Coverage
Brandomax currently offers domestic shipping to eligible locations within India.
Delivery availability may depend on the customer’s:
- Complete delivery address
- PIN code
- Product category
- Product size and weight
- Logistics partner coverage
- Local delivery conditions
Some remote, restricted, or non-serviceable locations may not be eligible for delivery.
Customers can confirm serviceability during the ordering process or by contacting Brandomax before placing an order.
2. Order Processing
After an order is successfully placed and the payment has been confirmed, Brandomax begins preparing the order for dispatch.
Order processing may involve:
- Verifying the order information
- Confirming product availability
- Preparing the item for shipment
- Quality or packaging checks
- Generating shipping documentation
- Handing the package over to the selected logistics partner
Processing time can differ depending on the product, stock position, order volume, and other operational factors.
3. Estimated Delivery Time
The expected delivery period may vary according to the destination, product type, inventory status, and logistics network.
As a general guideline, domestic orders may take approximately 3–10 business days to reach the customer after dispatch.
Certain products or locations may require additional time.
The delivery estimate displayed during checkout or communicated with your order should be considered the most relevant estimate for that particular purchase.
4. Dispatch Timeline
Orders are generally dispatched after the product has been processed and prepared for shipment.
Dispatch may take longer when:
- The product requires additional quality checks
- An item is sourced from a supplier or manufacturer
- The product requires special packaging
- The order contains multiple products
- There is an unusually high volume of orders
- Additional customer verification is required
Customers may receive a shipping confirmation once the order has been handed over to the applicable delivery partner.
5. Shipping Charges
Applicable shipping charges, if any, may depend on factors such as:
- Delivery location
- Product dimensions
- Product weight
- Order value
- Shipping method
- Product category
- Logistics requirements
Any applicable delivery fee will generally be displayed during checkout before the order is completed.
Where Brandomax offers free shipping on selected products or during promotional campaigns, the relevant terms may apply.
6. Order Tracking
Where tracking facilities are available, customers may receive a tracking reference or shipment update after their order has been dispatched.
Tracking information may be provided through:
- SMS
- Customer account
- Order confirmation or shipping communication
Tracking updates are generated by the relevant logistics provider and may occasionally take some time to appear after dispatch.
7. Delivery Address
Customers are responsible for providing a complete and accurate delivery address at the time of placing an order.
The address should include, where applicable:
- Recipient’s full name
- House or building number
- Street or locality
- City or town
- State
- PIN code
- Contact telephone number
- Relevant landmark or delivery instructions
Brandomax may not be responsible for delivery delays, failed delivery attempts, or additional shipping complications caused by incorrect or incomplete address information supplied by the customer.
8. Changes to Delivery Address
If you need to modify your delivery address after placing an order, contact Brandomax as soon as possible.
Address changes may not be possible once an order has been packed, dispatched, or transferred to a logistics partner.
Any requested change will be subject to delivery feasibility and order status.
9. Delivery Attempts
Our logistics partners may make multiple delivery attempts depending on their operational procedures and the destination.
Customers should remain available at the provided delivery address or ensure that an authorized person is available to receive the shipment.
A shipment may be returned to the sender if delivery cannot be completed after the applicable attempts.
10. Delayed Deliveries
Although Brandomax works with delivery partners to meet estimated timelines, actual delivery dates may vary.
Delays can occur because of:
- Severe weather
- Transportation disruptions
- Public holidays
- Traffic restrictions
- Natural events
- Regional restrictions
- High shipment volumes
- Logistics network disruptions
- Incorrect delivery information
- Unsuccessful delivery attempts
- Events outside our reasonable control
A delay beyond the estimated period does not automatically make an order eligible for cancellation, replacement, or any other remedy unless applicable under Brandomax’s policies or Indian law.
11. Damaged Packages
Customers are encouraged to check the external condition of the package when it arrives.
If the package appears significantly damaged, customers should document the condition with photographs or video wherever reasonably possible.
If the product inside is damaged, contact Brandomax promptly and follow the applicable Return Policy.
For faster assessment, we may request:
- Photographs of the shipping package
- Shipping label images
- Photographs of the damaged product
- Packaging photographs
- An unboxing video
- Order details
12. Incorrect Product Delivered
If you receive a product that does not match the item ordered, contact Brandomax within the applicable return period.
After verification, an eligible case may be resolved through replacement, exchange, component replacement, or another suitable solution in accordance with our Return Policy.
Customers should avoid using or installing an incorrectly delivered item before contacting our support team.
13. Multiple-Item Orders
When an order contains several products, the items may not always arrive in a single shipment.
Different products may be dispatched separately because of:
- Stock availability
- Product dimensions
- Supplier location
- Warehouse location
- Product category
- Logistics requirements
Customers may therefore receive separate tracking updates for different items belonging to the same order.
14. Large or Heavy Products
Certain home appliances, furniture-related products, bathroom fittings, or other large items may require specialized transportation.
Delivery arrangements for such products may differ from standard parcel shipments.
Additional delivery conditions, handling requirements, or charges may apply where specifically communicated before purchase.
15. Installation Services
Delivery and installation are separate services unless installation is specifically included with the purchased product.
If installation is available for a particular product, the applicable terms and charges will be communicated during the purchase process or through the relevant product information.
Customers should not assume that delivery automatically includes installation.
16. Delivery to Restricted Locations
Some products may not be deliverable to certain areas because of:
- Logistics limitations
- Product size or weight
- Regulatory restrictions
- Transportation limitations
- Manufacturer restrictions
- Local service availability
If a selected product cannot be shipped to the entered location, Brandomax may notify the customer before dispatch.
17. Failed Delivery
A delivery may be considered unsuccessful when the logistics partner cannot complete delivery because of circumstances such as:
- Incorrect address
- Incorrect PIN code
- Recipient unavailable
- Customer unreachable
- Refusal to accept the shipment
- Restricted access to the location
- Multiple unsuccessful delivery attempts
If an order is returned to Brandomax because delivery could not be completed, additional arrangements may be required before another shipment can be attempted.
18. Refusal of Delivery
Customers should accept deliveries only after checking that the package is intended for them.
If a package is refused without a valid reason, the shipment may be returned to the sender.
Any further delivery arrangement will depend on the circumstances and applicable Brandomax policies.
19. Proof of Delivery
The logistics partner may record delivery through methods such as:
- Delivery confirmation
- Recipient acknowledgement
- OTP verification
- Digital confirmation
- Delivery photographs
- Other standard delivery records
Such records may be used to verify successful delivery where a delivery-related dispute arises.
20. Shipping During Holidays and Sales
Delivery and processing times may increase during:
- Major festivals
- Public holidays
- Promotional campaigns
- Sale periods
- New product launches
- High-demand shopping periods
Brandomax will make reasonable efforts to process orders efficiently during such periods.
21. Shipping Communication
Brandomax may contact customers regarding their shipment through the contact details provided during checkout.
Communication may include:
- Order processing updates
- Dispatch notifications
- Tracking information
- Delivery updates
- Delivery-related queries
- Address verification
- Customer support communication
Customers should ensure that their registered mobile number and email address remain accurate.
22. Shipping Partners
Brandomax may use third-party logistics and courier providers for domestic order fulfilment.
The selected delivery partner may vary depending on the destination, product characteristics, service availability, and operational requirements.
Once a shipment has been handed over to a logistics provider, certain delivery operations are managed by that provider.
23. Customer Responsibility After Dispatch
Customers should monitor shipment updates and remain available to receive their orders.
Where delivery requires OTP confirmation, identity verification, or another form of acknowledgement, customers should follow the applicable delivery procedure.
Brandomax may not be responsible for delays resulting from a customer’s failure to respond to delivery-related communications.
24. Return-to-Origin Shipments
If a shipment is sent back to Brandomax because delivery could not be completed, the order may be treated as a Return-to-Origin (RTO) shipment.
The next steps will depend on the reason for the failed delivery, product status, and applicable order policies.
Customers may be contacted to confirm whether another delivery attempt is feasible.
25. Shipping and Returns
Shipping arrangements for an approved return are governed by Brandomax’s Return Policy.
If a product is damaged, defective, incorrect, or otherwise qualifies for a return, customers should follow the return procedure rather than independently sending the product back to Brandomax unless instructed to do so.
Unapproved self-shipped returns may not be accepted.
26. No Guarantee of Exact Delivery Dates
The delivery timelines provided by Brandomax are estimates rather than guaranteed arrival dates unless a specific guaranteed delivery commitment has been expressly provided.
Unexpected logistical or external circumstances may affect the estimated schedule.
Customers are encouraged to place orders sufficiently in advance when products are required for a particular occasion or deadline.
27. Updates to This Shipping Policy
Brandomax may revise this Domestic Shipping Policy when necessary to reflect changes in logistics partners, delivery coverage, operational procedures, product categories, charges, or applicable requirements.
The latest version will be published on this page with the relevant “Last Updated” date.
28. Contact Brandomax
If you have questions regarding delivery, shipment tracking, serviceability, shipping charges, or an existing order, please contact our customer support team.
Brandomax
Phone: +91 7980427684
Website: https://brandomax.com/
Email: info@brandomax.com, brandomax341@gmail.com
When contacting us about an existing shipment, please provide your order number and registered contact details so that we can assist you more efficiently.
Important Shipping Note-Brandomax provides domestic delivery within India to locations that are serviceable through its logistics network. Delivery periods, shipping charges, and available services can vary based on the product and destination.
Customers should also review the Terms & Conditions, Return Policy, Cancellation Policy, and Privacy Policy before completing an order.