Terms & Conditions

Welcome to Brandomax.

These Terms & Conditions establish the rules that apply when you access, browse, register on, or purchase products through the Brandomax website.

These Terms & Conditions and the relevant policies published on our website govern your use of Brandomax and any purchases made through our online platform. 

If you do not accept these terms or any of their provisions, please refrain from accessing or using the Brandomax website. 

1. About Brandomax

Brandomax operates an online shopping platform offering products across categories such as:

• Home Décor
• Home Appliances
• Bathroom Fittings
• Household and lifestyle products
• Other products that may be introduced on the website

Product categories, availability, specifications, prices and services may change from time to time.

2. Acceptance of These Terms

Your use of the Brandomax website signifies your acceptance of the terms and conditions applicable to our online services.

These terms apply to all website visitors, customers, registered users and anyone who interacts with Brandomax through the website.

Additional terms may apply to specific products, promotional campaigns, services, payment methods or other activities. Where applicable, those additional terms will be presented separately.

3. Eligibility to Use the Website

You should have the legal capacity required under applicable law to enter into a purchase transaction.

If you access the Brandomax website on behalf of another individual or organization, you confirm that you have the appropriate authority to represent them. 

Brandomax reserves the right to restrict or refuse access where the use of the website appears to violate applicable law or these Terms & Conditions.

4. Website Use

You agree to use the Brandomax website only for lawful purposes.

You must not use the website to:

• Violate any applicable law or regulation
• Attempt to gain unauthorized access to the website or its systems
• Introduce malicious code, viruses, bots or harmful software
• Interfere with website functionality
• Collect information about other users without authorization
• Misrepresent your identity
• Submit false or misleading information
• Use automated methods to access or extract website content without permission
• Engage in activity that could damage Brandomax, its customers or its technology infrastructure

Brandomax may restrict access to users who misuse the website or breach these terms.

5. Product Information

Brandomax strives to provide accurate, clear, and up-to-date information for the products listed on our website. 

Product pages may contain details such as:

• Product name
• Images
• Dimensions
• Material
• Colour
• Features
• Technical specifications
• Compatibility information
• Usage instructions
• Price
• Availability

However, minor variations may occur between product photographs and the physical product because of lighting, photography, screen settings, manufacturing batches or other factors.

Customers should review the product description and specifications carefully before completing a purchase.

6. Product Availability

Displaying a product on the website does not guarantee that it will remain available at all times.

Products may become unavailable because of inventory changes, supplier limitations, manufacturing issues, logistical circumstances or other operational reasons.

If an ordered product becomes unavailable after an order has been placed, Brandomax may contact the customer regarding the available options, subject to applicable law.

7. Prices and Taxes

Prices displayed on the website are subject to change without prior notice.

The applicable price at the time an order is successfully placed will generally be considered the order price, subject to any pricing error or other issue identified by Brandomax.

Applicable taxes, delivery charges, installation fees or other charges, where relevant, may be shown separately during the purchase process.

Promotional prices may be available only for a specified period or while stocks last.

8. Pricing Errors

Although Brandomax takes reasonable care when displaying prices, product information and offers, occasional errors may occur.

If an obvious pricing or information error affects an order, Brandomax may contact the customer before processing the order further.

Where necessary, the order may be cancelled or an alternative arrangement may be offered in accordance with applicable law.

9. Placing an Order

When you place an order through Brandomax, you are making a request to purchase the selected product or products under the applicable terms.

After receiving your order, we may send an order acknowledgement or confirmation.

An order acknowledgement may be subject to additional verification before Brandomax confirms and proceeds with the purchase.

Brandomax may decline or cancel an order where there is a legitimate reason, including stock limitations, pricing errors, suspected fraudulent activity, payment issues or inaccurate customer information.

10. Customer Information

You are responsible for ensuring that the information submitted during checkout is accurate and complete.

This may include:

• Name
• Mobile number
• Email address
• Billing information
• Shipping address
• PIN code
• Payment-related information
• Other information necessary to process your order

Brandomax will not be responsible for delays, failed deliveries or other issues caused by incorrect or incomplete information provided by the customer.

11. Payment

Payments may be completed through the payment options made available on the website.

Depending on the payment method, transactions may be processed by independent payment service providers.

You agree to provide accurate information required for completing a payment transaction.

An order may not be processed until the applicable payment has been successfully authorized or received.

Brandomax may place an order on hold or cancel it where payment authorization fails, a transaction appears suspicious, or another legitimate payment-related issue arises.

12. Delivery and Shipping

Brandomax currently provides delivery within India, subject to serviceability and availability.

Delivery timelines shown on the website or communicated during the ordering process are estimates and may vary because of:

• Product availability
• Delivery location
• Logistics capacity
• Weather conditions
• Public holidays
• Transportation disruptions
• Unexpected operational circumstances
• Events outside reasonable control

Customers should provide an accessible and accurate delivery address and contact number.

For detailed information about our shipping and delivery procedures, please review the Shipping & Delivery Policy available on the Brandomax website.

13. Inspection at Delivery

Customers are encouraged to inspect packages and products when they are delivered.

If the outer package appears visibly damaged, customers should document the condition where reasonably possible and contact Brandomax promptly if the product inside is affected.

Any eligible product issue should be reported within the applicable period specified in our Return Policy.

14. Returns and Replacements

Brandomax provides a 7-day return window for eligible products, subject to the conditions stated in the Return Policy.

A return may be considered for qualifying situations such as receiving a damaged, defective or incorrect product.

Brandomax’s standard return process does not provide monetary refunds. Approved returns may instead be resolved through replacement, exchange, component replacement, warranty support or another appropriate solution, depending on the circumstances and product availability.

Customers should read the complete Return Policy before purchasing.

15. Cancellation

Order cancellation may be possible before an order reaches a stage where processing or dispatch prevents cancellation.

Once an order has been dispatched or handed over to a logistics provider, cancellation may not always be possible.

Cancellation conditions may differ depending on the product and order status.

Please refer to the applicable Cancellation Policy for additional information.

16. Warranty

Certain products may be covered by a manufacturer’s warranty.

Where a manufacturer’s warranty applies, warranty claims may be handled according to the manufacturer’s terms, conditions, exclusions and service procedures.

Warranty coverage may differ based on the product, brand, model and type of issue.

Brandomax does not guarantee that every product sold through the website carries a manufacturer’s warranty unless such warranty is specifically stated.

17. Installation

Certain products, particularly appliances and bathroom fittings, may require professional installation.

Customers are responsible for ensuring that installation is performed appropriately where professional installation is recommended or required.

Damage caused by incorrect installation, unauthorized modifications, improper wiring, unsuitable plumbing connections, incorrect voltage, misuse or failure to follow manufacturer instructions may not be covered under the applicable return or warranty provisions.

18. Promotional Offers

Brandomax may introduce promotional campaigns, discount codes, seasonal offers, bundles or other special pricing arrangements.

Each promotion may have its own:

• Validity period
• Eligibility requirements
• Product restrictions
• Usage limits
• Minimum purchase requirements
• Redemption conditions

Promotional offers cannot be combined unless expressly stated otherwise.

Brandomax reserves the right to discontinue or modify a promotional offer where permitted by law.

19. User Accounts

Certain website features may require you to create an account or provide registration information.

You are responsible for keeping your account credentials confidential and for activities carried out through your account.

If you believe that your account has been accessed without authorization, you should notify Brandomax promptly.

Brandomax may suspend or terminate an account where there is evidence of misuse, fraud, unauthorized activity or violation of these terms.

20. Reviews, Feedback and User Content

Customers may have opportunities to submit reviews, ratings, comments, feedback, photographs or other content.

By submitting such material, you confirm that:

• The content is truthful to the best of your knowledge
• You have the necessary rights to submit it
• It does not violate another person’s rights
• It does not contain unlawful, abusive or misleading material
• It does not contain malicious software or harmful code

Brandomax may moderate, remove or decline to publish content that violates these requirements or is otherwise inappropriate.

21. Intellectual Property

All original website materials, including but not limited to:

• Brandomax branding
• Logos
• Product descriptions
• Graphics
• Website layouts
• Photographs
• Illustrations
• Text
• Videos
• Icons
• Page designs
• Software and website functionality

may be protected by applicable intellectual property laws.

Unless expressly permitted, you may not copy, reproduce, republish, modify, distribute, sell, commercially exploit or create derivative works from Brandomax website content.

Product names, logos and trademarks belonging to third parties remain the property of their respective owners.

22. Third-Party Services and Links

The Brandomax website may connect with third-party services, payment providers, logistics companies, social platforms or external websites.

These services may operate under their own terms and privacy policies.

Brandomax is not responsible for the independent practices, content, availability or policies of third-party websites or services.

You should review their applicable terms before using those services.

23. Privacy

Your use of the Brandomax website may involve the collection and processing of personal information.

Our Privacy Policy explains what information may be collected, why it may be used, how it is protected and the choices available to customers and visitors.

By using the website, you acknowledge that your information may be handled in accordance with the applicable Privacy Policy.

24. Website Availability

We aim to keep the Brandomax website accessible and functional, but continuous availability cannot be guaranteed.

The website may occasionally become unavailable because of:

• Scheduled maintenance
• Technical problems
• Server issues
• Security incidents
• Software updates
• Internet or network disruptions
• Circumstances beyond our reasonable control

Brandomax may modify, suspend or discontinue portions of the website where reasonably necessary.

25. Accuracy of Website Content

We strive to keep website information current and useful.

However, information may occasionally contain typographical mistakes, outdated details or technical inaccuracies.

Brandomax reserves the right to correct errors, update information or modify website content when required.

Such corrections may include changes to product specifications, pricing, availability, descriptions or promotional information.

26. Limitation of Liability

To the extent permitted by applicable law, Brandomax will not be responsible for losses arising solely from circumstances beyond our reasonable control or from a customer’s failure to follow applicable product instructions.

Nothing in these Terms & Conditions is intended to exclude or restrict any consumer right, liability or protection that cannot lawfully be excluded under applicable law.

Product use should always follow the manufacturer’s instructions, safety requirements and recommended operating conditions.

27. Force Majeure

Brandomax will not be considered responsible for delays or failure to perform an obligation where the circumstances result from events beyond reasonable control.

Such circumstances may include natural disasters, severe weather, fire, flood, war, civil disturbance, government restrictions, strikes, transportation interruptions, infrastructure failures, widespread technical outages or similar events.

Where reasonably possible, Brandomax will take appropriate steps to minimize the impact of such events.

28. Fraudulent or Unauthorized Transactions

Brandomax may investigate transactions that appear suspicious, fraudulent or unauthorized.

Where appropriate, an order may be placed on hold, declined or cancelled.

We may also cooperate with payment providers, logistics partners, law enforcement authorities or other relevant entities when necessary and legally permitted.

29. Prohibited Activities

You must not use the Brandomax website for activities that could harm the platform, other customers or the business.

Prohibited activities include:

• Fraudulent purchasing
• Use of stolen payment information
• Automated scraping without authorization
• Attempting to bypass security controls
• Uploading malicious files
• Impersonating another individual or organization
• Manipulating reviews or ratings
• Using the website to distribute unlawful content
• Attempting to interfere with website operations

Brandomax may take appropriate action where such activity is detected.

30. Grievance and Customer Support

If you have a concern regarding an order, product, delivery, payment, return or other website-related matter, you should first contact Brandomax customer support.

We aim to review customer concerns and provide an appropriate response within a reasonable timeframe.

Brandomax

Phone: +91 7980427684
Website: https://brandomax.com/
Email: info@brandomax.com, brandomax341@gmail.com 

If Brandomax has designated a specific grievance officer, the relevant details should be displayed on the website and used for formal grievance submissions.

31. Governing Law

These Terms & Conditions are intended to operate in accordance with the laws applicable in India.

Any dispute or legal matter arising from the use of the Brandomax website or purchase of products will be addressed in accordance with applicable Indian law and the jurisdiction legally competent to deal with the matter.

Nothing in these terms is intended to remove or restrict any statutory consumer rights available under applicable law.

32. Changes to These Terms

Brandomax may revise these Terms & Conditions when necessary to reflect changes in our products, services, website functionality, business operations or legal requirements.

The latest version will be published on this page along with the updated “Last Updated” date.

Continued use of the website after an updated version is published may indicate acceptance of the revised terms to the extent permitted by applicable law.

33. Severability

If any provision of these Terms & Conditions is found to be invalid, unlawful or unenforceable, that provision will be interpreted or modified to the extent necessary, while the remaining provisions will continue to operate to the extent permitted by law.

34. Entire Understanding

These Terms & Conditions, together with Brandomax’s Privacy Policy, Return Policy, Shipping & Delivery Policy, Cancellation Policy and other applicable website policies, form the principal terms governing your use of the website and purchase of products from Brandomax.

Where product-specific terms apply, those terms may supplement these general conditions.

35. Contact Brandomax

For questions about these Terms & Conditions, website usage, orders or other matters, please contact us.

Brandomax
Phone: +91 7980427684
Website: https://brandomax.com/
Email: info@brandomax.com, brandomax341@gmail.com 

Important Notice:- These Terms & Conditions have been written specifically for Brandomax’s online retail website and are intended as website-ready business content.

Before publishing, Brandomax should insert its legal business/entity name, registered address, official email address, GST details where required, designated grievance officer details (if applicable), payment provider information and any product-specific conditions that actually apply to its operations.

Brandomax should also ensure that the checkout process and other website disclosures are consistent with the published terms. The Consumer Protection (E-Commerce) Rules, 2020 include requirements concerning information and disclosures by e-commerce entities, including matters such as returns, refunds, exchanges, warranty/guarantee, delivery, payment methods and grievance redressal.