Return Policy

At Brandomax, we want every product you receive to meet your expectations. If an eligible product arrives damaged, defective, incorrect, or does not meet the applicable return conditions, you may request a return within 7 days of delivery.

This Return Policy explains when a product can be returned, how to initiate a return request, and what happens after we receive the returned product.

Please note: Brandomax does not provide monetary refunds for returned products. Eligible returns may be resolved through a replacement, exchange, or another appropriate solution at the discretion of Brandomax and subject to product availability and verification.

1. Return Period

Customers may initiate a return for qualifying products within seven days of receiving their order. Customers must initiate their return request before the applicable seven-day return window expires. Requests received after the 7-day return window may not be accepted unless otherwise required under applicable law or specifically approved by Brandomax.

The date recorded by our delivery or logistics partner may be used to determine the delivery date.

2. When Can You Request a Return?

A return request may be considered when the product:

• Arrives damaged or physically broken
• Has a manufacturing defect
• Is different from the product ordered
• Contains a missing component or essential accessory
• Has an incorrect size, model, colour, or specification where the error is attributable to Brandomax
• Has another legitimate issue covered by the applicable product warranty or return conditions

The eligibility of a return will depend on the product category, condition, nature of the issue, and verification carried out by Brandomax.

3. Products Must Be Returned in Proper Condition

For a return request to be considered, the product should meet the following conditions:

• Unused or in its original condition
• Returned with its original packaging wherever available
• Accompanied by applicable accessories and components
• Returned with manuals, warranty cards, tags, labels, or other included materials where applicable
• Free from damage caused after delivery by the customer
• Valid proof of purchase, such as the original invoice or order reference, should be provided with the return request.

Products that show signs of misuse, improper installation, accidental damage, alteration, or unauthorized repair may not qualify for return.

4. Products That May Not Be Eligible

Certain products may have different return conditions because of their nature, installation requirements, hygiene considerations, customization, or manufacturer policies.

Returns may not be accepted for:

• Products damaged through improper handling or use
• Products modified or repaired by unauthorized persons
• Products installed incorrectly
• Products damaged due to unsuitable electrical, plumbing, water pressure, voltage, or environmental conditions
• Customized or specially prepared products
• Products returned without essential components or accessories
• Products showing significant signs of use beyond reasonable inspection
• Products returned after the permitted return period
• Products where the manufacturer’s warranty or product-specific policy applies instead of a standard return

Additional product-specific return conditions may be displayed on the relevant product page or communicated at the time of purchase.

5. How to Request a Return

To request a return, contact Brandomax customer support within 7 days of receiving your order.

Please provide:

• Order number
• Customer name
• Registered mobile number or email address
• Product name
• Reason for requesting the return
• Clear photographs of the product
• Photographs of the packaging where relevant
• A short video showing the issue, if requested by our support team

Providing clear photographs or videos can help us assess the issue more quickly.

Return requests may be reviewed before approval.

6. Verification of Return Requests

Once a return request is received, Brandomax may review the information and supporting evidence provided by the customer.

Depending on the issue, we may request additional photographs, videos, product details, or other information.

For certain products, a technician, service representative, manufacturer representative, or delivery partner may be involved in assessing the reported issue.

Approval of a return request does not automatically guarantee replacement or exchange. The final resolution will depend on the condition of the product, verification results, product availability, and applicable policy.

7. Return Pickup

Where a return is approved and pickup is available, Brandomax or its designated logistics partner may arrange collection of the product.

Customers should keep the product safely packed and ready for collection.

If the original packaging is available, customers may be requested to use it for the return shipment.

Return pickup availability may vary depending on the delivery location, product category, logistics coverage, and other operational factors.

8. Replacement Instead of Refund

Brandomax does not provide monetary refunds for eligible returns under this Return Policy.

Where a return is approved, the preferred resolution may be:

• Replacement with the same product
• Exchange for an equivalent product, where applicable
• Replacement of the defective or missing component
• Another suitable resolution determined by Brandomax

Replacement is subject to product availability.

If the originally ordered product is unavailable, Brandomax may offer an alternative resolution depending on the circumstances.

9. No Cash or Payment Refunds

Customers should note that an approved return does not mean that the original payment will be refunded to the customer’s bank account, card, UPI account, wallet, or other payment method.

Brandomax’s standard return process does not provide cash refunds or payment reversals for returned products.

Any exception, if applicable, will be considered only in accordance with applicable law or a specific written commitment made by Brandomax.

10. Damaged Products on Delivery

Customers are encouraged to inspect their package when it is delivered.

If the outer packaging appears seriously damaged, customers should document the condition with photographs or video before opening the package wherever reasonably possible.

If the product inside is damaged, contact Brandomax as soon as possible and preferably within 7 days of delivery.

Please provide photographs or video showing:

• Outer packaging
• Shipping label
• Product condition
• Damaged area
• Product packaging and protective material

This information can help us coordinate verification with our logistics or delivery partners.

11. Wrong Product Received

If you receive a product that differs from the item mentioned in your order confirmation, contact Brandomax within the 7-day return period.

After verification, we may arrange a return and provide a replacement with the correct product, subject to availability.

Customers should not install or substantially use an incorrectly delivered product before contacting us.

12. Defective Products

If a product develops or displays a manufacturing defect, please contact our support team with the order details and evidence of the issue.

Depending on the product, the issue may be handled through:

• Product replacement
• Component replacement
• Manufacturer warranty support
• Authorized service assistance
• Another appropriate resolution

Some products may be covered primarily by the manufacturer’s warranty rather than Brandomax’s standard return process.

13. Installation-Related Issues

For products requiring electrical, plumbing, assembly, or professional installation, customers should use an appropriately qualified installer wherever necessary.

Damage resulting from incorrect installation, improper wiring, unsuitable plumbing connections, excessive water pressure, incorrect voltage, unauthorized modification, or improper handling may not qualify for a return.

For bathroom fittings, appliances, and similar products, customers should follow the installation and usage instructions supplied with the product.

14. Return Shipping

Where the return is approved because the product was damaged, defective, incorrect, or otherwise eligible under this policy, Brandomax may arrange the return collection where logistics service is available.

For other return requests, additional conditions may apply.

Return shipping arrangements will be communicated to the customer after the return request has been reviewed.

15. Exchange or Replacement Delivery

Once the returned product has been received and successfully verified, Brandomax may initiate the applicable replacement or exchange process.

Replacement delivery time may vary depending on:

• Product availability
• Customer location
• Logistics coverage
• Manufacturer or supplier availability
• Verification requirements

Brandomax will make reasonable efforts to process approved replacement requests as efficiently as possible.

16. Missing Parts or Accessories

If any essential part, accessory, manual, fitting, or component appears to be missing from your order, contact Brandomax within 7 days of delivery.

After verification, we may arrange delivery of the missing component where available instead of requiring the entire product to be returned.

17. Promotional and Discounted Products

Products purchased during promotional campaigns, clearance sales, special offers, combo deals, or discounted campaigns may be subject to additional return conditions.

The applicable conditions may be mentioned on the product page, promotional communication, invoice, or order confirmation.

18. Product-Specific Return Conditions

Some products may have return conditions that differ from the general rules mentioned in this policy.

Customers should review the product description and any product-specific terms before placing an order.

Where a product-specific return condition conflicts with the general policy, the applicable product-specific condition may apply, subject to applicable law.

19. Return Request Rejection

A return request may be declined if:

• The request is submitted after the 7-day return period
• The reported issue is not covered by the applicable return conditions
• The product has been used improperly
• The product has been damaged after delivery
• The product has been altered or repaired without authorization
• Required accessories or components are missing
• The product cannot be verified as the item purchased from Brandomax
• The information supplied with the return request is insufficient or misleading
• The issue falls under a manufacturer’s warranty or service process rather than a return

Where possible, Brandomax will explain the reason for declining a return request.

20. Order Cancellation

This Return Policy applies primarily to products that have already been delivered.

Order cancellation requests should be made as early as possible. Once an order has been processed, dispatched, or handed over to a delivery partner, cancellation may not be possible.

For complete details, customers should refer to Brandomax’s Cancellation Policy.

21. Customer Responsibility

Customers are responsible for providing accurate delivery details and handling products appropriately after delivery.

To avoid return-related complications, customers should:

• Check the product upon delivery
• Keep the packaging until the product has been inspected
• Preserve invoices and order information
• Follow product installation instructions
• Avoid unauthorized modifications or repairs
• Report eligible issues within the specified return period

22. Policy Updates

Brandomax may revise this Return Policy from time to time to reflect changes in our products, services, operational procedures, logistics arrangements, or applicable requirements.

Any revised version will be published on this page with an updated “Last Updated” date.

Customers are encouraged to review the policy before making a purchase.

23. Contact Brandomax

For return-related questions or to submit a return request, please contact our customer support team.

Brandomax

Phone: +91 7980427684
Website: https://brandomax.com/
Email: info@brandomax.com, brandomax341@gmail.com

When contacting us about a return, please include your order number and registered contact details so that we can locate your purchase more efficiently.

Important Note:- Brandomax follows a 7-day eligible return window and does not provide monetary refunds as part of its standard return process. Approved returns may be resolved through replacement, exchange, component replacement, warranty support, or another appropriate solution depending on the product and circumstances.

This policy should be read together with Brandomax’s Privacy Policy, Terms & Conditions, Shipping & Delivery Policy, and Cancellation Policy.

The policy should also be reviewed against Brandomax’s actual product categories, manufacturer warranties, payment arrangements, logistics process, and applicable Indian consumer and e-commerce requirements before being published.